Refund policy

Returns and refunds

Sword Luxury offers a 14-day return request period for men's and women's clothing and accessories, starting on the day you receive your item.

How to request a return

Email info@swordluxury.com within 14 days of delivery with your order number and the items you wish to return. We will provide return instructions and the appropriate return address. Please contact us before sending a parcel so it reaches the correct location.

For change-of-mind returns, items should be unworn, unwashed and undamaged, with their original tags and packaging where possible. You may inspect and try on clothing as you would in a shop. Handling beyond what is necessary to inspect an item may reduce the refund where permitted by law.

Return shipping costs

The customer arranges and pays for return shipping for change-of-mind returns. We recommend a tracked service and keeping proof of posting. We do not charge a restocking fee. This does not apply where we must cover return costs for faulty, damaged, incorrect or misdescribed goods under applicable law.

Damaged or incorrect items

If your item arrives damaged, faulty or different from what you ordered, contact info@swordluxury.com with your order number and details of the issue. We will explain the available remedy and return arrangements. Your statutory rights are not limited to our 14-day change-of-mind period.

Refunds and cancellation rights

Approved refunds are issued to your original payment method. Your bank may need additional processing time.

Where UK or EU distance-selling cancellation rights apply, notify us within 14 days of delivery and send the goods back within a further 14 days. We will reimburse you within the applicable legal deadline, normally within 14 days after receiving the returned goods or evidence of return, whichever is earlier. For a qualifying cancellation of the whole order, we also refund the cost of our least expensive standard delivery option; any additional express delivery charge is not refundable unless required by law.

This policy does not restrict mandatory consumer rights, including rights relating to faulty goods or any longer period required by local law.

Contact

Sword Luxury is operated by SWORD TRADING LTD.
Orion House, Office 728, Bessemer Road, Welwyn Garden City, AL7 1HH, United Kingdom.
Email: info@swordluxury.com